Return Policy

Our Return Policy

We want you to be completely satisfied with your purchase from neatly. If you're not happy for any reason, we're here to help.

Returns

We accept returns within 30 days of delivery. Items must be unused and in their original condition. To start a return, please contact us at the email address on our Contact page.

Refunds

Once we confirm your return with our supplier, a refund will be issued to your original payment method within 5–10 business days.

Damaged or Wrong Items

If your item arrived damaged or you received the wrong product, please reach out to us within 7 days of delivery with a photo and we'll make it right promptly.

Questions?

Contact us anytime — we're happy to help.